Optimize user guidance

Curse of Knowledge

Overestimating other people.

Hand-drawn person in a yellow top gesturing with an open hand toward a person in a purple shirt with question marks above the head.

How it works

People assume that everyone has the knowledge they need to understand them and can ill-afford to put themselves in the shoes of less informed people.

When to use it

Use the effect if you want to increase orientation and influence how your product is perceived.

Explain your products in a way that a child can understand.

Online examples from practice

Straightforward explanations

Explain your products in a way that a child can understand.

  • Make it clear that your product is easy to use.
  • Take away your customers' fear of difficulties.
Dark mobile-provider page 'So easy geht's' with four numbered steps (app, SIM card, activate, pay) and a smartphone screen mockup on the right.
freenet-funk.de
Taxfix section 'So funktioniert Taxfix' on a light green panel with a short description and a dark 'Jetzt kostenlos starten' button.
taxfix.de

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