Provide security

Information Bias

Researching information.

Hand-drawn blonde person in a pink sweater seen from behind at a desk, reading a laptop screen titled “Nachrichten”, with books and papers nearby.

How it works

People tend to want to obtain more and more information for a decision - even if this additional information is irrelevant for the decision.

When to use it

Use the effect if you want to create a feeling of security, which can strengthen your customers' trust in your brand.

Online examples from practice

More info

Keep further information available so that the control of the communication remains with you.

  • Give customers the opportunity to find out more on your website. (Example 1)
  • Display relevant information such as codes directly on your page. (Example 2)
Yellow promotional banner with the headline “Gelb ist grün”, the text “Klimaneutral versenden und jetzt auch empfangen” and a red “Mehr erfahren” button.
dhl.de
ASOS product detail for a black leather Chelsea boot priced 64,99 €, with a PayPal pay-in-30-days note and a blue 25% discount code box.
asos.com

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