Experiments cannot be started
Experiments cannot be started With an active Google connection, an audience is created in GA4 for each variant, including the original, when an experiment is started. If the creation fails, the experiment will not start and an error message will appear. In this case, check the following points: Google disconnected If your experiment does not start, it could be due to the [...]
No results link after experiment start
No "Results" link after experiment start If you have selected reporting in Varify in the tracking setup, a "Results" link will appear after starting the experiment, which will take you directly to reporting. If the link does not appear shortly after the start, this is usually because your connection to Google is disconnected. Only if the connection to your [...]
Visitors change the variants within an experiment
Visitors change the variants within an experiment If you notice that a different variant of the same experiment is displayed during a page visit - or even on a new visit - than before, this is usually because no entry has been set in the LocalStorage. The reason for this is usually that the Varify Activation Tracking Script is not [...]
Page flickering - Flickering effect
Page flickering - Flickering effect If a flickering effect occurs when loading the variants, this is usually because the Varify snippet is loaded too late. Here's how you can prevent this: Integrate the Varify snippet directly in the area of your website. (Snippet integration) Alternatively, you can use an anti-flicker script. Note, however, that this may have a negative impact on Core Web Vitals and SEO.
No data after 24 hours
No data after 24 hours Table of contents How to recognize the error If no data has arrived in your tracking tool or the result page 24 hours after starting the experiment, there is usually a problem. Please try the following solutions. How to fix the error Option 1: Google Tag Manager setup not set up/published (manual [...])
Responsive Device Switcher does not display website
Responsive Device Switcher does not work Table of Contents How to recognize the error If you want to display and edit your website responsively, but your website does not load and displays an error, then it is due to the framing restrictions. How to fix the error Solution 1: Use the Varify.io® Chrome Extension So that you can still display your [...]
Experiment or variant cannot be saved
Experiment or variant cannot be saved Table of Contents How to recognize the error You can make changes with the visual editor, but you cannot save any variants? Then it is because the Varify.io script is not correctly integrated. How to fix the error Option 1: Incorrect account ID in the snippet Whether the snippet is [...]
Google Analytics 4 Connection to Varify.io is frequently disconnected
Google Analytics 4 connection to Varify.io is frequently disconnected Table of Contents How to recognize the error It can happen that the connection between GA4 and Varify.io is interrupted, which is indicated by a corresponding error message. Such an interruption can have various causes, for example if the authorizations for the GA4 role of the connected account change. Note: If [...]
Varify parameters are removed from the URL
Varify parameters are removed from the URL Table of contents How to recognize the error When loading the editor or displaying the preview variants via the corresponding preview links, important parameters are appended to the URL. If these are removed or blocked by your website, the editor or other functions, such as the preview links, may no longer work properly. How to fix [...]
Editor or preview variants do not load
Editor or preview variants do not load Table of contents When does the error occur? If you access your website via the Varify.io Dashboard but the Varify.io Editor does not load, this is usually because the Varify.io script is not correctly integrated on your website, your website uses a content security policy or the necessary [...].